Return & Refund Policies
Shop Auto Accessories: Return & Refund
• Returns Procedure (Only return online):
Our priority in Shop Auto Accessories is the happiness and satisfaction of our customers with their purchases. But, sometimes our customers need to return the product they purchased which is totally fine as long as the customer has the receipt. Returning products will not affect your rights of cancellation which fall under the Consumer Contracts Regulation of 2013 which includes Information, Cancellation and Additional Fees; we will discuss it in detail.
If the item is unused and the customer wants to return it, we offer our customers an exchange or refund within 30 days when you order the product online. If you received a defective or a wrong item, we offer a refund or exchange if we have an equivalent product.
If you took your decision to return the product, contact us and our representatives will give you a Returns Authorization Number that will help you to track the process of return and make sure you will receive your exchanged product or your money back.
There are two exceptions regarding this policy.
1. Megan Racing and NEO Motorsport have 15-day return policy while Fab Fours and Sparco apparels are excluded from the return policy.
2. Mounted wheels are not included in the policy and will not be exchanged because Shop Auto Accessories cannot determine whether the vehicle was lifted or lowered because of unexpected variables.
When you return an item, you will pay for the return shipping and the shipping cost that the company initially paid to send you the item without paying any restocking fees like some companies.
The restocking fees are applied on the following products only.
1. Rims have a 20% restocking fee.
2. Thule products have a 50% restocking fee.
3. Magnaflow products have a 10% restocking fee.
4. HSD coil overs have a 25% restocking fee.
Damaged and Defective Products:
Accidents are unexpected but you don’t have to worry as all our shipments are insured without any kinds of additional costs. If you received your shipment and found out that your product is defective, damaged or incorrect, contact our customer service immediately and take some pictures of the damage as they may be required. Don’t try to install or use the product if you found it damaged as the company will not pay for any kind of installation fees.
Our team of experts assesses every situation differently and they do their best to find the best solution that makes our customers happy and satisfied. The shipment may be returned, replaced or refunded according to the preference of the customer.
Please note that small damages caused to fiberglass products like minor cracks during shipping are not covered by shipping couriers and they can be easily repaired during the process of installation without any additional costs.
Also, note that regarding vehicle-specific products, you need to make sure that you selected the correct year, make, and/or model. If you selected a wrong vehicle item, you can return it according to the 30-day return policy but you will have to pay the initial shipping fee paid by us and the shipping fee of the return. Put into your consideration that not all vehicle parts labeled as “universal fit” actually fit every vehicle. Confirm the fitment with us to be able to return the part without paying the initial shipping fee and the return shipping fee.
Shop Auto Accessories will replace the item for free only if the information on our website regarding the fitment of the vehicle parts is incorrect.
• Return of Specialist Products:
Some products need to be treated in a very special way for legal, health and/or safety causes. There are safety measures that should be followed for the safety of your and our couriers. Don’t hesitate to call our customer services if you suspect that a product falls under one of these procedures.
1. do not remove the battery from its sealed bag.
2. If you found any sort of damage, inform Shop Auto Accessories immediately.
3. The courier may not take the batteries back if they are packaged well in their original status.
4. Contact our customer services if the box of the battery is lost or damaged and they will guide you through the process of packaging. They will assist you to find a suitable legal replacement box for carrying wet, pre-filled batteries.
Other Dangerous Products: Aerosols, Brake Cleaner/fluid, and Shock Absorbers.
Please, consider getting assistance from our customer services representatives about the legal guidelines for transportation of such dangerous products. They will also help you with the correct packaging and labeling.
• Returns Authorization Number:
If you want to return a product, contact our customer services and they will give you a Returns Authorization Number to make your return authorized. Call us at 9:00 - 20:00 Monday to Friday and 9:00 – 17:00 on Saturday and one of our customer services team will guide you through the whole process.
1. You will use the Returns Authorization Number to track the process of returning of the products.
2. We will email an acknowledgement to the address you used when you placed your order when your return is authorized.
3. The Returns Authorization Number should be valid in order not to delay the process of refund.
4. The returned products should be properly packaged.
5. Please remember to include a copy of the Returns Authorization form with the returned package in order to give you a refund easily.
The customer will pay for all postage costs for the return according to our Returns Procedure unless there is a different agreement