At Real Games No Gimmicks, we try our best to ensure your happiness and the correct item was received. In case what you ordered was not exactly what you wanted, here are the policies related to returns.
Most products available at Real Games No Gimmicks are returnable, provided they are returned new and unused condition.
To initiate a return, a Return Merchandise Authorization (RMA#) must be requested within 30 days of receipt of the product.
1. Contact an Real Games No Gimmicks Customer Care Specialist **Link**
2. Our Customer Care Specialists will provide you with an RMA#, and email you detailed return instructions within 48 hours.
3. Clearly write and/or affix the RA# on the package and return to the address specified in the email.
4. Unless the return is due to manufacturer defect or Real Games No Gimmicks error, the customer is responsible for return shipping costs. For your convenience, Real Games No Gimmicks offers discounted return shipping labels. Should you choose this option, the cost of the label will be deducted from the refund amount.
5. The original method of payment used to place the order will be credited the purchase price, excluding return shipping costs. Real Games No Gimmicks will send a confirmation email once the refund has been issued. Please allow 5-7 business days for your bank to process the credit.
If you receive an item that is broken or defective, Real Games No Gimmicks will provide a prepaid return shipping label. Real Games No Gimmicks does not cover any damages that happen during installation or use, under any circumstances.
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